Policy

Trend Rentals LLC Additional Fees

Additional fees will apply for difficult access (No elevator access only flights of stairs).

If drivers arrive to the event during the requested timeframe written in the contract, and are unable to obtain Trend Rentals LLC property, client must pay an additional $120 fee for next day pick up unless otherwise agreed.

*Please note: Prices are for day rentals only. The cut off time is 2AM. An additional fee will apply for day before delivery offered after 5PM. Next Day Pick Up offered before 12PM.

Trend Rentals, LLC Responsibility

Trend Rentals, LLC will continue to strive and provide great customer service. Trend Rentals, LLC will provide quality prop rentals in the best conditions. We try to have the best quality Props available, but due to wear and tear over time, you can request pictures of the props before making a payment.

Customer Responsibility

Customer will provide access to the venue at least two hours before the event start time and at least two hours for pick up after conclusion of the event to allow Trend Rentals, LLC to set up and to remove prop rentals and decorations. Access must include vehicle parking near the venue entrance.

Any events that are rescheduled due to unforeseen weather conditions will receive full credit for a future order with a $50 rebooking fee. Please give more than 1 week prior notice when rescheduling your date.

Customer will provide adequate electrical power to meet the needs for any prop rentals or equipment.

Prop Rentals & Decorations

All props, furniture and decorations Trend Rentals, LLC provides are daily rentals for the agreed-upon time, and Trend Rentals, LLC will remove them at the conclusion of the event unless agreed otherwise.

Changes to Order

STORE CREDIT ONLY. NO REFUNDS AFTER ORDER.

Customer may add items to the order, subject to the same terms. Customer acknowledges that canceling 1 week prior to the event date will lose their deposit.

Canceling more than 1 week from the event date is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.

Liability

Customer is responsible in collecting a one day insurance if venue requires.

Customer is responsible for the safety and reliability of the event venue and its furnishings. Customer is also responsible for any injury, loss or damage to Trend Rentals, LLC employees or equipment resulting from the conduct of event attendees and of staff not employed by Trend Rentals, LLC.

Payments & Security Deposit

A deposit based on the total rental amount is required to secure your event date unless agreed otherwise. If the customer cancels the order more than 1 week after confirmation, Trend Rentals, LLC will retain the deposit & customer is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.

Damage and Loss

In the event that equipment provided by Trend Rentals, LLC is damaged or lost due to the actions of event attendees or of staff not employed by Trend Rentals, LLC Customer agrees to pay for all repair or replacement up to the full value of the lost or damaged items, including shipping.

Please be advised, any damage to Props will result in fees being charged for loss/ damage.

Trend Rentals, LLC cannot control the weather. This damage includes, but; not limited to the following:

· Damage caused by: Wind / Water / Extreme heat or cold

· Damage from moving props that are to remain stationary

Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible.

Trend Rentals, LLC will provide a documented damage/loss report with costs included within 3 days after the event. Customer must pay for the damage or loss upon receipt for the Trend Rentals, LLC report.

Trend Rentals, LLC has the right to refuse business to anyone.

Privacy Disclosure Notice

Any information collected from our users will not be sold, shared, or rented to others in ways different from what is disclosed in this privacy statement.